GENERAL TERMS AND CONDITIONS OF SALE

www.horecaleadership.com

1. GENERAL INFORMATION

The owner of this website www.horecaleadership.com (hereinafter referred to as the Website) is: Joan Jover Gros, with NIF: NIF 46967984Y, provided with NIF: and registered in: ; and whose registration details are: , and whose contact details are:

Address: c/ Doctor Fleming, 9 Esc A 5.1. 08017 Barcelona

Contact Phone: +34 650 899 212

Fax:

Contact Email: info@horecaleadership.com

This document (as well as other documents mentioned herein) governs the terms under which the use of this Website (www.horecaleadership.com) and the purchase or acquisition of products and/or services on it (hereinafter, Terms) is regulated.

For the purposes of these Terms, it is understood that the activity that the Company carries out through the Website includes:

Participation in Boards of Directors, Onboarding and Training, Business Consulting, Market Visits, Investment

In addition to reading these Terms, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including the cookie policy, and the privacy and data protection policy of the Company. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Terms and by all the above, so if you do not agree with all of this, you should not use this Website.

Furthermore, it is informed that these Terms could be modified. The User is responsible for consulting them each time they access, browse, and/or use the Website, as those that are in force at the time the acquisition of products and/or services is requested will be applicable.

For any questions that the User may have regarding the Terms, they can contact the owner using the contact details provided above or, if applicable, using the contact form.

2. THE USER

Accessing, browsing, and using the Website grants the status of user (hereinafter referred to, indistinctly, individually as User or collectively as Users), so from the moment browsing of the Website begins, all the Terms established here, as well as their subsequent modifications, are accepted, without prejudice to the application of the corresponding mandatory legal regulations according to the case.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

• Using this Website only to make legally valid inquiries and purchases or acquisitions.
• Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be canceled, and the relevant authorities would be informed.
• Providing true and lawful contact details, for example, email address, postal address, and/or other data (see Legal Notice and General Terms of Use).
• The User declares to be of legal age and to have the legal capacity to enter into contracts through this Website.

The Website is mainly aimed at Users residing in Spain. The Company does not guarantee that the Website complies with the legislation of other countries, either in whole or in part. The Company declines all responsibility that may arise from such access, as well as not guaranteeing shipments or provision of services outside of Spain.

The User may formalize, at their choice, with the Company the purchase contract of the desired products and/or services in any of the languages in which these Terms are available on this Website.

3.PURCHASE PROCESS

Duly registered Users can purchase on the Website by the means and forms established. They must follow the online purchase and/or acquisition procedure of www.horecaleadership.com, during which several products and/or services can be selected and added to the cart, basket, or final purchase space and, finally, click on: «Finalize purchase».

Likewise, the User must fill in and/or check the information requested at each step, although during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an email confirming that the Company has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, if applicable, they will also be informed by email when their purchase is being shipped. In this case, this information could also be made available to the User through their personal connection space on the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, if applicable, through their personal connection space on the Website. Likewise, the User can, if they wish, obtain a paper copy of their invoice by requesting it from the Company using the Website’s contact spaces or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain specific sales conditions that concern the product and/or service in question and that are displayed next to the presentation or, if applicable, image of it on its page on the Website, indicating, by way of example and not exhaustively, and depending on each case: name, price, components, weight, quantity, color, product details, or characteristics, how they will be carried out and/or the cost of the services; and acknowledges that placing the purchase order or acquisition materializes the full and complete acceptance of the specific sales conditions applicable in each case.

The communications, purchase orders, and payments that occur during the transactions carried out on the Website could be archived and stored in the Company’s computerized records for the purpose of constituting evidence of the transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that in this respect are applicable, and particularly attending to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and to the rights that assist Users according to the privacy policy of this Website.

Unless expressly stated otherwise, the Company is not the manufacturer of the products sold or that may be marketed on the Website. Although the Company makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information from that appearing on the Website. Therefore, the User must not only consider the information provided by the Website but also the information available on the labeling, warnings, and/or instructions accompanying the product.

The User knows that the Company shows them, for their interest, a series of services that the owner does not provide to Users directly but that will be contracted and provided by a third party different from the Company.

4.AVAILABILITY

All purchase orders received by the Company through the Website are subject to the availability of the products and/or to any force majeure circumstance (clause nine of these Terms) affecting their supply and/or the provision of the services. If there are difficulties with the supply of products or if products are out of stock, the Company undertakes to contact the User and refund any amount that may have been paid as consideration. This will also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€), and include taxes, unless otherwise required by law, especially regarding VAT.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, the Company provides delivery and/or shipping services through: Finalize purchase.

However, and unless otherwise indicated on a case-by-case basis, the prices of the items offered exclude shipping costs, which may be incurred, and which will be added to the total amount due at the time the User manages the shipping procedure, and where they will consult the available shipping methods and costs and freely choose the one that suits them best.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already completed the purchase request process on the Website as indicated in paragraph one of clause three received an order confirmation.

The accepted payment methods will be: Credit or debit card, PayPal, Bank transfer, Cash on delivery, Credit or debit card, and PayPal, Credit or debit card, and Bank transfer, PayPal and Bank transfer, Credit or debit card, PayPal, and Bank transfer, Credit or debit card, PayPal, Bank transfer, and Cash on delivery

Likewise, the User may pay all or part of the purchase price with a gift card and/or a prepaid card issued by the Company and/or Joan Jover Gros.

The Company uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to checks and authorizations by the issuing bank, if this bank does not authorize the payment, the Company will not be responsible for any delay or failure to deliver and will not be able to formalize any contract with the User.

Once the Company receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the moment the User receives the shipping confirmation and/or confirmation of the service provided in the manner and, if applicable, place established.

If the payment method is PayPal, gift card, or prepaid card, the charge will be made at the moment the Company sends a confirmation of the purchase order or acquisition of products and/or services to the User.

In any case, by clicking on «Finalize purchase,» the User confirms that the payment method used is theirs, or that, if applicable, they are the legitimate holder of the gift card or the prepaid card.

Purchase orders or acquisitions in which the User selects bank transfer as the payment method will be reserved for 5 natural days from the order confirmation to allow sufficient time for the bank transfer to be taken into account by the payment system used by the Company for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.

Through this payment method, the User must ensure that they enter the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, the Company will not be able to validate the order, which will be canceled.

For cash on delivery payment, the User must select «Cash on delivery» among the payment methods on the Website and continue until Finalize purchase to place the purchase order. From that moment, the Company reserves the right to contact the User to validate the purchase order with them. After this, the order will be prepared and made available for the management of its shipment.

Payment will be made at the time of delivery of the order by the carrier’s delivery person. Payment will be made only in cash. The User undertakes to deliver the exact amount of the order to the carrier’s delivery person; they will not be able to provide change.

For the refund of the amount in orders paid by cash on delivery, the Company reserves the right to 14 natural days after the refund has been requested through the Website and the package has been returned to the carrier. When making the refund, the User must indicate their bank details to receive the corresponding transfer for the refund of the amount to the returned order. The refund of the amount of the orders paid by cash on delivery will be made only by transfer.

The Company reserves the right to suspend cash on delivery payment to those Users who have not met the necessary requirements in past orders.

6. DELIVERY

In cases where the physical delivery of the purchased item is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands), Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla), Spain (Peninsula and Balearic Islands), European Union, Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla), European Union, Spain (Peninsula and Balearic Islands), European Union, Rest of Europe, Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla), European Union, Rest of Europe, Worldwide

Except in cases of unforeseen or extraordinary circumstances or, where applicable, derived from the customization of the products, the purchase order consisting of the products related to each order confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 natural days from the date of order confirmation.

If for any reason attributable to the Company, it is not possible to comply with the delivery date, the Company will contact the User to inform them of this circumstance, and the User may choose to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.

If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it delivered again.

If the User will not be at the delivery location at the agreed time slot, they must contact the Company to arrange delivery on another day.

If 30 days have elapsed since the order is available for delivery and it has not been delivered due to a cause not attributable to the Company, the Company will understand that the User wishes to withdraw from the contract, and it will be considered resolved. As a result of the resolution of the contract, all payments received from the User will be refunded, except for additional costs resulting from the User’s own choice of a delivery method different from the least expensive ordinary delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 natural days from the date on which the contract is considered resolved.

However, the User must be aware that the transport derived from the resolution may have an additional cost that could be passed on to them.

For the purposes of these Terms, it will be understood that delivery has taken place or that the order has been delivered at the moment the User or a third party designated by the User acquires physical possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks derived from the products will be the responsibility of the User from the moment of their delivery. The User acquires ownership of the products when the Company receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs at a later time than the receipt of the full amount of the payment by the Company.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), orders for delivery and/or provision will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.

In this same sense, and in accordance with Chapter I of Title V of Directive 2006/112 of the Council of November 28, 2006, on the common system of VAT, orders for delivery and/or provision will be located in that Member State of the European Union where the address indicated in the purchase order is located, and therefore, the applicable VAT will be the one in force in that Member State.

In orders with a destination in the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT by application of the provisions in Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The User must be aware that in these territories, situations may arise in which import taxes and customs duties are applied and incurred in accordance with the applicable regulations, and these could be their responsibility.

For the rest of the locations, different from the previous ones, where the orders for delivery and/or provision are located, the regulations in force at any given time will apply; the User must be aware that this could generate the application and incurrence of import taxes and customs duties in accordance with the regulations in force at the destination, and these could be their responsibility. For more information, the User should contact the customs office at the destination.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that if they detect that an error has occurred when entering the data necessary to process their purchase request on the Website, they may modify them by contacting the Company through the contact spaces enabled on the Website and, if applicable, through those enabled to contact customer service, and/or using the contact details provided in clause one (General Information). Likewise, this information could also be rectified by the User through their personal connection space on the Website.

In any case, the User, before clicking on «Finalize purchase,» has access to the space, cart, or basket where their purchase requests are being noted and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Terms of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases where the User acquires products on or through the Website of the owner, they are entitled to a series of rights, as enumerated and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 natural days without the need for justification.

This withdrawal period will expire 14 natural days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the Website of the Company or, in the case that the goods that make up their order are delivered separately, 14 natural days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 natural days from the day of the conclusion of the contract.

To exercise this right of withdrawal, the User must notify their decision to the Company. They may do so, if applicable, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form template that the Company provides as an annex to these Terms, however, its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication expressing the decision to withdraw unequivocally to be sent before the corresponding period expires.

In case of withdrawal, the Company will refund the User for all payments received, including delivery costs (with the exception of additional costs chosen by the User for a delivery method different from the least expensive delivery method offered on the Website) without undue delay and, in any case, no later than 14 natural days from the date on which the Company is informed of the User’s decision to withdraw.

The Company will refund the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost for the User. However, the Company could withhold said refund until it has received the products or items of the purchase, or until the User provides proof of the return of the same, depending on which condition is met first.

The User can return or send the products to the Company at: c/ Doctor Fleming, 9 Esc A 5.1. 08017 Barcelona

And they must do so without undue delay and, in any case, no later than 14 natural days from the date on which the Company was informed of the decision to withdraw.

The User acknowledges that they must bear the direct cost of returning (transport, delivery) the goods, if any are incurred. Additionally, they will be responsible for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as provided in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example and not exhaustively, this would be the case for: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; supply of digital content without a physical medium.

In this same sense, the provision of a service that the User could contract on this Website is governed, as this same Law establishes that the Right of Withdrawal will not apply to Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been completely executed by the Company, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond merely opening it, if the products are not in the same condition as they were delivered, or if they have suffered any damage after delivery.

Additionally, the products must be returned using or including all their original packaging, instructions, and any other documents that may accompany them, as well as a copy of the purchase invoice.

The withdrawal form template can be downloaded at the following link: https://horecaleadership.com/visitas-de-mercado/

Return of Defective Products or Shipping Errors

This refers to all cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the purchase contract, and that, therefore, they must contact the Company immediately and inform them of the non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined, and the User will be informed, within a reasonable period, whether a refund or, if applicable, a replacement is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send an email confirming that a refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to some defect, when it actually exists, will be fully refunded, including delivery costs and any costs incurred by the User to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.

In any case, the rights recognized in the applicable legislation at any given time for the User, as a consumer and user, will always be respected.

Warranties

The User, as a consumer and user, enjoys warranties on the products they may acquire through this Website, in the legally established terms for each type of product, with the Company therefore being responsible for the lack of conformity of the same that becomes apparent within a period of three years from the delivery of the product.

In this sense, it is understood that the products are in conformity with the contract as long as: they comply with the description provided by the Company and possess the qualities presented in it; they are suitable for the ordinary uses to which products of the same type are intended; and they present the quality and performance habitually expected of a product of the same type. When this is not the case with respect to the products delivered to the User, they must proceed as indicated in the section on the Return of Defective Products or Shipping Errors. However, some of the products marketed on the Website may present non-homogeneous characteristics as long as these derive from the type of material with which they were manufactured, and which will therefore be part of the individual appearance of the product and will not be considered a defect.

Furthermore, it could happen that the User acquires a product on the Website from a brand or manufactured by a third party. In this case, and considering that the User believes it to be a defective product, they also have the option to contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty right directly with them during the three years following the delivery of said products. For this, the User must have kept all the information related to the warranty of the products.

However, to learn more about the After-Sales Service that the Company provides to Users of the Website, you can consult it here:

9. EXEMPTION FROM LIABILITY

Unless otherwise provided by law, the Company will not accept any liability for the following losses, regardless of their origin:

Any losses that are not attributable to any breach on its part;

Business losses (including loss of profit, revenue, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred); or

Any other indirect loss that could not reasonably have been foreseen by both parties at the time the sales contract for the products between both parties was formalized.

Likewise, the Company also limits its liability in the following cases:

The Company applies all measures to provide a faithful representation of the product on the Website; however, it is not responsible for the minimal differences or inaccuracies that may exist due to the lack of screen resolution or problems with the browser used or others of this nature.

The Company will act with the utmost diligence to make the product object of the purchase order available to the company in charge of transportation. However, it is not responsible for damages arising from malfunctions in transportation, especially due to causes such as strikes, roadblocks, and in general any others specific to the sector, which result in delays, losses, or theft of the product.

Technical failures that, due to fortuitous causes or others, prevent the normal functioning of the service through the internet. Lack of availability of the Website for reasons of maintenance or others that prevent the use of the service. The Company uses all means at its disposal to carry out the process of purchase, payment, and shipment/delivery of the products; however, it is exempt from liability for causes beyond its control, force majeure.

The Company will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, the Company will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

In general, the Company will not be responsible for any failure to comply with or delay in complying with any of the obligations assumed when the same is due to events beyond its reasonable control, that is, due to force majeure, and this could include, by way of example but not exhaustively:

Strikes, lockouts, or other labor disputes.

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.

Impossibility of using trains, ships, airplanes, motor transport, or other means of transport, public or private.

Impossibility of using public or private telecommunications systems.

Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure cause continues, and the Company will have an extension of the period to fulfill them for a period of time equal to that during which the force majeure cause lasts. The Company will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure cause.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with the Company will be electronic (email or notices published on the Website).

For contractual purposes, the User consents to using this means of electronic communication and acknowledges that all contracts, notifications, information, and other communications that the Company sends electronically comply with the legal requirement of being in writing. This condition does not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with the Company through the contact details provided in these Terms and, if applicable, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, the Company can contact and/or notify the User at their email address or postal address provided.

11. WAIVER

No waiver by the Company of any specific legal right or action, or the failure by the Company to require strict performance by the User of any of their obligations, will constitute, nor will it be a waiver of other rights or actions arising from a contract or these Terms, nor will it exempt the User from complying with their obligations.

No waiver by the Company of any of these Terms or of the rights or actions arising from a contract will take effect unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. NULLITY

If any of these Terms are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Terms and any document expressly referred to herein constitute the entire agreement between the User and the Company regarding the object of the sale and supersede any other agreement, agreement, or promise previously agreed upon verbally or in writing by the same parties.

The User and the Company acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Terms.

14. DATA PROTECTION

The personal information or data that the User provides to the Company in the course of a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection (contained, if applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data they provide is true.

15.APPLICABLE LAW AND JURISDICTION

Access, browsing, and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

Any dispute, issue, or disagreement that arises or is related to the access, browsing, and/or use of the Website, or to the interpretation and execution of these Terms, or to the sales contracts between the Company and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send their complaints, claims, or any other comment they wish to make to the Company through the contact details provided at the beginning of these Terms (General Information).

Additionally, the Company has official complaint forms available to consumers and users, which they can request from the Company at any time using the contact details provided at the beginning of these Terms (General Information).

Furthermore, if a dispute arises from the conclusion of this purchase contract between the Company and the User, the User, as a consumer, can request an extrajudicial resolution of disputes in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This document of General Terms and Conditions of Sale was created using the online terms and conditions generator on February 14, 2025.